In any customer service operation, the need to perform never stops. Superior service must be the rule, not the exception. The cost of service delivery has to be reduced and greater efficiencies need to be continually realized. And, in today's competitive environment, it is more critical than ever that your customer service organization drive customer loyalty and retention.

In any customer service operation, the need to perform never stops. Superior service must be the rule, not the exception. The cost of service delivery has to be reduced and greater efficiencies need to be continually realized. And, in today's competitive environment, it is more critical than ever that your customer service organization drive customer loyalty and retention.

Infiniti's, universal CRM solution for Service Organizations, empowers service organizations to transform their business leveraging agile, new generation technologies. This modular solution addresses the Customer acquisition, customer complaint management, Lead management, Account management, wealth management, web marketing, Marketing

MULTI CHANNEL

Infiniti's CRM solution can catch data across various platforms like telephone, email, Internet and Chat on a single web enabled application. During all your client interactions you hold a complete all round view of the customer.

COMPLAINT RESOLUTIONS

Resolve Customer queries and complaints through self service options like internet and auto response and reduce live agent interactions. Customize different web and mobile alerts for customers. Build your CRM Application around your unique business requirements. Customise workflow rules

CUSTOMER ACQUISITION

Reduce the time and effort to acquire new customers. Drive revenue effectively with automatic, relevant recommendations Make every interaction profitable. Record complete contact history on the go across platforms to improve interactivity.

RESPONSE MANAGEMENT

Improve customer response management through automated Email responses, immediate auto acknowledgements and through alerts on mobile.

SALES AUTOMATION

The solution has complete sales automation capabilities which allow sales people to manage leads, pipelines and forecasts while handling existing customer accounts.