India is fast growing as the favourite outsourcing destination of the world. This has resulted in a completely new segment of business coming up. These BPO firms are adapting process and systems that are the best in the world to keep up to ever demanding customer requirements. Such firms require specific workflows to cater to the manpower at their end and to have specific business rules to work within to cater to the client needs.

Our solution for BPO’s is for companies into data conversion. Such organizations receive physical books and .pdf files, .tif files or .jpg images of printed matter. These formats need to be converted into word format and checked for accuracy. Once the accuracy is confirmed the word files need to be sent back to the clients.

Infiniti has developed workflows to monitor the distribution of work to operators at the local outsourcing center, collection of work, checking the accuracy, getting QC done on the work submitted and finally getting approvals for the document from appropriate administrative users. Finally the correct document is forwarded and the final billing is done by the company. Apart from this there is special incentive schemes for the operators on certain efficiency and effectiveness criteria.