Infiniti stepped in to provide a comprehensive CRM solution to improve upon the productivity of the organization and also to provide accountability at different levels. There are several aspects to be managed namely the Customer enquiries, walk in customers, enrolled candidates, Class schedules, trainer schedules, counseller performance and effectivieness. Apart from this the enitre working has to be in complaince with the best accounting practices. At all stages proper accountability of both work and money is to be maintained. The single unified CRM tries to integrate the following: |